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Customer Satisfaction Survey

Tell us about yourself

Company Name (required)

Your Name (required)

Title (required)

Email (required)

Number of times on average you are in contact with TC on a weekly basis (required)

Questions focused on TC’s Sales/Customer Service Team (using a scale form 1-10)

Response time to emails (required)

Response time to voicemails (required)

Product knowledge and ability to communicate it back (required)

Ability to meet confirmed promised dates (required)

Flexibility to respond to customer’s changing needs (required)

Ability to navigate website (required)

Additional comments

Questions focused on TC’s processing services (using a scale from 1-10)

Quality of services offered (required)

Ability to meet requested product requirements: (required)

Packaging and labeling of finished material: (required)

Additional comments

On time delivery and shipping (using a scale from 1-10)

On time delivery (required)

Response time from shipping department (required)

Paperwork accuracy from shipping department (required)

Truck wait times (required)

Additional comments

Questions focused on TC’s Test Center (using a scale from 1-10)

Is the information on the test reports complete and easy to understand (required)

Confidence in the Test Center’s accuracy of reported test results (required)

Suite of test offerings (required)

Additional comments