Customer Satisfaction Survey Tell us about yourself Company Name (required) Your Name (required) Title (required) Email (required) Number of times on average you are in contact with TC on a weekly basis (required) Questions focused on TC’s Sales/Customer Service Team (using a scale form 1-10) Response time to emails (required) ---12345678910 Response time to voicemails (required) ---12345678910 Product knowledge and ability to communicate it back (required) ---12345678910 Ability to meet confirmed promised dates (required) ---12345678910 Flexibility to respond to customer’s changing needs (required) ---12345678910 Ability to navigate website (required) ---12345678910 Additional comments Questions focused on TC’s processing services (using a scale from 1-10) Quality of services offered (required) ---12345678910 Ability to meet requested product requirements: (required) ---12345678910 Packaging and labeling of finished material: (required) ---12345678910 Additional comments On time delivery and shipping (using a scale from 1-10) On time delivery (required) ---12345678910 Response time from shipping department (required) ---12345678910 Paperwork accuracy from shipping department (required) ---12345678910 Truck wait times (required) ---12345678910 Additional comments Questions focused on TC’s Test Center (using a scale from 1-10) Is the information on the test reports complete and easy to understand (required) ---12345678910 Confidence in the Test Center’s accuracy of reported test results (required) ---12345678910 Suite of test offerings (required) ---12345678910 Additional comments