Customer Satisfaction Survey

Tell us about yourself

Company Name (required)

Your Name (required)

Title (required)

Email (required)

Number of times on average you are in contact with TC on a weekly basis (required)

Questions focused on TC’s Sales/Customer Service Team (using a scale form 1-10)

Response time to emails (required)
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Response time to voicemails (required)
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Product knowledge and ability to communicate it back (required)
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Ability to meet confirmed promised dates (required)
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Flexibility to respond to customer’s changing needs (required)
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Ability to navigate website (required)
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Additional comments

Questions focused on TC’s processing services (using a scale from 1-10)

Quality of services offered (required)
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Ability to meet requested product requirements: (required)
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Packaging and labeling of finished material: (required)
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Additional comments

On time delivery and shipping (using a scale from 1-10)

On time delivery (required)
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Response time from shipping department (required)
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Paperwork accuracy from shipping department (required)
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Truck wait times (required)
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Additional comments

Questions focused on TC’s Test Center (using a scale from 1-10)

Is the information on the test reports complete and easy to understand (required)
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Confidence in the Test Center’s accuracy of reported test results (required)
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Suite of test offerings (required)
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Additional comments