Customer Satisfaction Survey

Tell us about yourself

Company Name (required)

Your Name (required)

Title (required)

Email (required)

Number of times on average you are in contact with TC on a weekly basis (required)

Questions focused on TC’s Sales/Customer Service Team (using a scale form 1-10)

Response time to emails (required)
—Please choose an option—12345678910

Response time to voicemails (required)
—Please choose an option—12345678910

Product knowledge and ability to communicate it back (required)
—Please choose an option—12345678910

Ability to meet confirmed promised dates (required)
—Please choose an option—12345678910

Flexibility to respond to customer’s changing needs (required)
—Please choose an option—12345678910

Ability to navigate website (required)
—Please choose an option—12345678910

Additional comments

Questions focused on TC’s processing services (using a scale from 1-10)

Quality of services offered (required)
—Please choose an option—12345678910

Ability to meet requested product requirements: (required)
—Please choose an option—12345678910

Packaging and labeling of finished material: (required)
—Please choose an option—12345678910

Additional comments

On time delivery and shipping (using a scale from 1-10)

On time delivery (required)
—Please choose an option—12345678910

Response time from shipping department (required)
—Please choose an option—12345678910

Paperwork accuracy from shipping department (required)
—Please choose an option—12345678910

Truck wait times (required)
—Please choose an option—12345678910

Additional comments

Questions focused on TC’s Test Center (using a scale from 1-10)

Is the information on the test reports complete and easy to understand (required)
—Please choose an option—12345678910

Confidence in the Test Center’s accuracy of reported test results (required)
—Please choose an option—12345678910

Suite of test offerings (required)
—Please choose an option—12345678910

Additional comments